Return & Exchange Policy
Your satisfaction is our always pursue. RayWigs.com offers exchange and return policy here for synthetic wigs and lashes. Check below for more details.
(Any questions with your order, please feel free to email us: csr@RayWigs.com )
Return
If you are not happy with the item, you can apply a refund within 48 hours after receiving your package. And we will reply and solve it within 24 hours on working days.
1. Refund only applied to the orders of the original conditions ( unwashed, uncut, unworn, undamaged etc. ).
2. 30% re-stocking fee will be charged for all returns. Beside, if your Item is a custom one, 20$ of your total payment as a custom fee will not be refunded.
3. Please contact csr@RayWigs.com, and you will get the return address. And we will refund within a week after we receive your returning packages.
Exchange
RayWigs.com offers one time free exchange. Please contact us within 48 hours after receiving your package.
1. Exchange will apply to the orders of the original conditions ( unwashed, uncut, unworn, undamaged etc. ). Besides, if you want to exchange to a custom one, an extra 20$ will be charged, and if your original item is also a custom one, another 20$ will be charged as the custom fee of your second item. Please note that the custom fee is not refundable.
2. We will charge you extra or credit back the overcharge for any price differences of the exchange.
3. The exchange item will be shipped after we received the previous one.
Order Cancellation & Change
Order Cancellation
1. For synthetic wig orders and costume orders, you can cancel it within 48 hours before shipping for free. After 48 hours, a 35% re-stocking fee will be charged.
2. For hair extension orders, please contact us within 12 hours after placing your order, we can cancel it free. If after 48 hours, a 30% re-stocking fee will be charged.
If your order has been shipped out, an extra shipping fee ($20) will be charged and we will refund you the remaining fee after calling back the package.
Order Change
1. For synthetic wig orders, we offer free change before shipping.
2. For hair extension orders, we offer free change with 12 hours after placing your order.
3. We will charge you extra or credit back the overcharge for any price differences of the change.
